Friday, 20 September 2013

DISCOVERY: Comparison of communication mediums


Email

Pros
  • ·      Universal, ubiquitous
  • ·      One-to-many and one-to-one communication easily supported
  • ·      Instantaneous
  • ·      Provides organization and archiving of conversations
  • ·      Can be refined and formalized, can take time with response
  • ·      Check inbox, read and reply when you like (store and forward)
  • ·      Private channel


Cons
  • ·      No idea if person reading email is logged in, reading your email, no idea of timeframe for reply
  • ·      Can feel impersonal
  • ·      Can be misinterpreted
  • ·      Information overload
  • ·      Spam


IM

Pros
  • ·      Immediacy
  • ·      Spontaneous, brief, conversational
  • ·      Many-to-many and one-to-one communication easily supported
  • ·      Social presence felt through real-time communication


Cons
  • ·      Intrusive
  • ·      Proprietary
  • ·      Presence online typically required (real-time)


Phone

Pros
  • ·      Easier to ask questions and get instantaneous feedback
  • ·      Can be more time-efficient


Cons
  • ·      Agreements still need to be written down and sent in an email

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